<aside> 💡 **tl;dr — We’re hiring a Customer Operations builder to help run onboarding, provider stellar service end-to-end, and turn recurring customer problems into scalable systems.**👇
Your job will be to help ensure the successful implementation and onboarding of our customers both today and as we scale.
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Taxwire is building the last global sales tax platform. We help companies understand tax exposure, automate compliance, and shield their business from risk across every jurisdiction, industry, and edge case.
Most companies rely on a mix of legacy software, manual processes, and expensive services to manage their tax burden. We rebuilt an enterprise-grade tax engine from zero, combining best-in-class automation with an AI-native managed services layer. We're not the "simple" solution. We're the solution that our customers trust to actually handle complexity.
We serve finance / accounting teams at SMBs and mid-market companies in tech, e-commerce, and manufacturing. Our customers and partners include controllers and VPs of finance at companies like Pulley, Italic, Middesk, Omni, Confluent Holdings, Graphite Financial, and hundreds more. Zero churn to date.
We’ve raised ~$25M from XYZ Ventures, Headline, Vinyl, Recall Capital, J Ventures, Nomo Ventures, Expansion Capital, Siqi Chen (Runway.com CEO), Michael Bock (Column Tax CTO), Joel Newbert (VP of Finance @ Decagon), Justin Mares (Founder @ Kettle & Fire, Perfect Keto, Truemed), Mike Rosengarten (OpenGov co-founder), Erik Torenberg (Village Global, On Deck, a16z), and many others.
We’re hiring for founding Customer Operations.
Taxwire isn’t just software — customers rely on us to execute correctly in a high-risk compliance environment. Growth breaks when customers get confused, onboarding stalls, or issues bounce between teams. Your job is to make that not happen.
You will own the customer experience from signed deal to ongoing usage. You’ll run onboardings, handle real problems when they occur, and then redesign the process so they don’t happen again.
This role combines hands-on customer work with system building. You’ll spend a meaningful amount of time directly with customers — and the rest turning what you learn into repeatable workflows.
You will work directly with the head of product and ops.
Guide customers from closed deal to live.